Terms and Conditions for Service Bookings

Welcome to our service terms and conditions. These terms set out the basis on which we provide our services to customers in the UK. By making a booking, confirming an appointment, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before proceeding. If anything is unclear, the customer should ask for clarification before the service is scheduled.

For the purpose of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “your” refers to the customer, client, or person booking the service. These service conditions apply to all quotations, bookings, appointments, site visits, and completed works unless we agree otherwise in writing. Nothing in these terms affects your statutory rights.

Our service agreement may cover one-off jobs, repeat services, scheduled works, call-outs, and related tasks. The exact scope of the service will be agreed at the point of booking or set out in a written quotation. Any change requested after confirmation may affect the price, timing, and availability. We reserve the right to decline work that falls outside the agreed scope.

Booking process begins when you provide the information needed for us to assess the request and confirm availability. This may include the type of service required, the location, access details, preferred dates, and any special requirements that may affect the work. A booking is not confirmed until we accept it, whether verbally, by email, by message, or through another written method we use for service confirmation.

Once we have accepted the booking, we may issue a quotation, estimate, schedule, or order summary. Any estimate is based on the information supplied at the time and may change if the actual conditions differ from what was described. If additional work is needed, we will normally seek approval before carrying it out, unless immediate action is required for safety, prevention of damage, or compliance with law.

It is your responsibility to provide accurate and complete information when arranging the booking service. This includes any known hazards, restrictions, parking issues, access limitations, security requirements, or special instructions. If incorrect or incomplete information causes delay, extra labour, repeat visits, or additional materials, we may charge a reasonable extra fee. We may also reschedule if the site is not ready or safe for the service to proceed.

Payments must be made in accordance with the price agreed at booking or in the written quotation. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. We may require a deposit, part payment, or full prepayment before the service date, particularly for special-order materials, scheduled appointments, or higher-value work.

Where payment is due after completion, invoices are normally payable within the period stated on the invoice or service agreement. If no period is stated, payment is due immediately on completion. We may charge interest and recovery costs on overdue sums in line with applicable UK legislation. We reserve the right to suspend further services, withhold future bookings, or pause work until outstanding amounts are settled.

Any discounts, promotional prices, or special rates are offered at our discretion and may be withdrawn at any time before acceptance. Payments made by card, bank transfer, cash, or other approved methods are only treated as received once cleared. If a payment is reversed, declined, or later disputed without reasonable cause, you may be responsible for associated bank charges and administrative costs. All prices are based on the information known when the booking is confirmed.

Cancellations and rescheduling must be notified as soon as possible. If you cancel before work has started, any deposit may be retained to cover administrative time, reserved labour, or non-recoverable costs, unless the law requires otherwise. If we have already ordered materials, assigned staff, or reserved a timed slot specifically for your booking, further charges may apply to reflect actual losses.

If you wish to reschedule, we will try to offer an alternative date, subject to availability. However, repeated changes, late requests, or failure to provide access may mean the original booking must be treated as cancelled. If we need to cancel or postpone due to circumstances beyond our reasonable control, we will aim to rearrange the service at the earliest suitable time. This does not create an automatic right to compensation unless required by law.

If you are entitled to cancel under consumer law, any statutory cooling-off rights will be explained where they apply. Where you ask us to begin services during a cancellation period, you may be required to pay for work already performed if you later cancel. We may also apply reasonable charges for materials, site attendance, or completed partial work.

Liability is limited to losses caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, we are not responsible for indirect loss, loss of profit, business interruption, or any consequential loss.

We will take reasonable steps to carry out the service properly and safely, but we are not liable for issues caused by information supplied by the customer, hidden defects, poor site conditions, third-party actions, or failure to follow our instructions. If goods, equipment, or materials are supplied by us, any manufacturer warranty will apply in addition to your statutory rights. We are not responsible for damage caused by pre-existing faults or deterioration not reasonably visible at the time of service.

You must ensure that the site is suitable for the work and that all necessary permissions, consents, and approvals have been obtained before the service begins. Where the service involves access to property, utilities, or equipment, you are responsible for securing the area and protecting valuable or fragile items. If you ask us to proceed against our advice, you do so at your own risk to the extent permitted by law.

Waste regulations are an important part of our service terms. Where our work creates waste, removed items, packaging, or surplus materials, these will be handled in line with applicable UK waste rules and duty of care requirements. We aim to dispose of waste responsibly and may separate recyclable, reusable, and general waste where appropriate. We will not knowingly leave waste in a manner that breaches environmental obligations.

Unless agreed otherwise, the cost of lawful waste removal, transfer, and disposal may be included in the price, added as a separate charge, or billed according to the volume and type of waste generated. Certain materials may require special handling, documentation, or licensed disposal. If the waste includes items that are hazardous, restricted, contaminated, or unusually bulky, you must tell us in advance. We may refuse to remove items that cannot be handled lawfully or safely.

You must not ask us to dispose of waste in a way that would breach environmental or safety laws. If you provide materials or items for disposal, you warrant that they are lawfully owned by you or that you have authority to arrange their removal. Where relevant, you remain responsible for any legal obligations linked to the origin, classification, or disclosure of waste. We may require you to keep records or provide information needed for lawful disposal.

Service standards and customer obligations apply throughout the booking and completion process. You agree to provide safe access, a suitable working environment, and any information reasonably needed for us to complete the work. If we are unable to enter the premises, complete the service, or verify instructions, we may charge for wasted attendance or delay. We may refuse to continue if we believe the conditions are unsafe, unlawful, or materially different from those agreed.

Any timeframes or completion dates are estimates unless we expressly state otherwise. Delays may occur because of weather, supply issues, access problems, third-party interference, or events outside our control. We will use reasonable efforts to keep you informed if the schedule changes. However, time shall not be treated as essential unless agreed in writing. We are not responsible for losses caused by unavoidable delay outside our reasonable control.

Where we provide a quotation based on a description, photographs, measurements, or an assessment made before the service begins, the final price may change if the real conditions differ. If the service requires additional parts, labour, or return visits, we will normally explain this before continuing. Acceptance of the updated price may be required before we proceed.

Complaints and corrections should be raised as soon as possible after the service is completed. We may ask for reasonable details and, where appropriate, an opportunity to inspect the issue or put it right. If we agree that work falls short of the standard promised, we may choose to repair, re-perform, or otherwise remedy the issue in a reasonable manner. This does not limit any rights you may have under consumer law.

If part of the service has already been used, altered, or affected by another person after completion, we may not be responsible for the resulting problem. We are not obliged to correct damage caused by misuse, lack of maintenance, accident, unauthorised repair, or normal wear and tear. Any claim should be made promptly so the matter can be investigated fairly.

We may subcontract parts of the service to suitably qualified third parties. Where we do so, we remain responsible for the overall service unless the agreement states otherwise or the issue arises from the subcontractor’s independent actions outside our control. These terms form the basis of the agreement between us and supersede prior informal discussions.

General provisions include the right to update these terms from time to time. The version in force when your booking is accepted will normally apply to that booking, unless we agree a different version in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce a term on one occasion does not waive our right to do so later.

We may assign or transfer our rights and obligations under these service terms to another business, provided this does not reduce your rights. You may not transfer your rights or obligations without our written consent. These terms are intended for the benefit of the parties only and do not give rights to any third party unless required by law. Nothing in this agreement is intended to limit mandatory consumer protections.

Governing law These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have access to the courts of your home jurisdiction where permitted by law. Any dispute will be subject to the non-exclusive jurisdiction of the courts that apply under relevant UK legal rules.